How can we help?

After completing your purchase you'll receive a confirmation email with your tickets attached as a PDF. You can also access all your tickets at any time from your My Tickets page. From there you can download the PDF, add tickets to Apple Wallet or Google Pay, or view your QR code directly.

Go to My Tickets, find the ticket you want to transfer, and click "Transfer". Enter the recipient's email address and confirm. They'll receive an email with instructions to accept. Transfers are free and must be completed at least 2 hours before the event. Note: some events disable transfers — check the event's ticket policy for details.

Try increasing your screen brightness and holding the code still. If the issue persists: (1) refresh the QR code in your EventBricks app, (2) show the venue staff your order confirmation email, (3) ask staff to perform a manual check-in using your order number. For urgent issues at the door, contact our Priority Support line.

Refund policies are set by each event organizer and will be shown on the event page before you purchase. General guidelines: most events allow refunds up to 7 days before the event; some events are non-refundable. If an event is cancelled by the organizer, you will automatically receive a full refund within 5–10 business days. To request a refund, go to My Tickets and click "Request Refund".

First, check your order history — if you only have one order, the second charge may be a temporary authorization hold that will automatically release within 3–5 business days. If you see two confirmed orders, please submit a support ticket with both order numbers and we'll issue a refund for the duplicate immediately.

When an event is cancelled, EventBricks automatically initiates a full refund (ticket price + service fees) to your original payment method within 24–48 hours. Funds typically appear in your account within 5–10 business days depending on your bank. You'll receive an email notification when the refund is processed.

Payouts are processed 3 business days after your event ends, once we've confirmed no major disputes. Funds are sent via bank transfer (ACH) to the account you registered. Payout schedules and details can be managed in your Organizer Dashboard under Financial Management.

Go to your Organizer Dashboard and click "Create Event". The setup wizard will guide you through 7 steps: basic info → dates & venue → tickets → seating → media → policies → publish. Events are reviewed by our team within 4 business hours before going live.

If a refund request is denied and you believe this is in error, you can escalate to our mediation team using the support ticket form on this page. Select "Dispute Resolution" as the issue type. Our team will review within 48 hours and mediate between you and the organizer. If unresolved, you may initiate a chargeback through your bank — though we recommend trying our process first.